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Policies
1a. There are no refunds or partial credits after services has been performed, we will gladly return
within 24 to 48 hours. 5. Please accurately define the level of cleaning in your home prior to cleaning appointment. For example, John Doe informed us that his home requires medium cleaning but upon arrival it requires heavy. John Doe also informed us his home is small but it is actually large in size and has 2 levels instead of 1. We ask our customers to be as honest as possible, read our policies and provide accurate description of your home. Levels and definitions listed below:
Residential/Home Cleaning Levels (1 to 5):
6. We reserve the right to discontinue service if payment is not met.
7. There is a $30 charge attached to checks that are returned as a result of the payer's account having insufficient funds.
8. We ask that you secure your pet to avoid exposure to hazardous chemicals - :-).
9. No partial or full refund after service has been performed. We will return if you are dissatisfied with service.
10. Resolutions Department:
We are here to assist with any complaints, should you need to file a claim and request a return visit please follow protocol listed below:
1. Call 347-492-0075 Ext. 104 2. Form will be emailed or faxed to you 3. Allow 1 to 3 day for us to resolve the matter
BIOHAZARD CLEANING, ELDERLY CLEANING, RUBBISH REMOVAL, GENERAL CLEANING, ETC. 11. Exterior Cleaning: The interior and exterior of all surfaces (appliances, closets, cabinets etc.) are included in your home, however the exterior of your windows (facing the out side) is not. An additional cost will apply for exterior window cleaning. 12. Lifting: As a safety net, we do not move any item over 35 pounds in weight. We also ask that you move fridge, stove, and other large items should you want behind them cleaned prior to cleaning. 13. Tipping: Tipping is not required, however if you are kind enough to do so 10% to 20% of the total bill is usually what most customers tip our maids. 14. Removing Your Information: To be removed from our distribution list please request via info@idealcleaningservices.net.
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