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Policies

It’s the client responsibility to review services performed after the job has been completed. 

• Service agreement must be signed and agreed upon prior to services being performed

• Payment Policies must be read prior to service by client

• Late Payment: A 2.50%  late  payment charge will apply to  amount due  on date of service

• New York Sales Tax:  8.375%

• Payments must be made prior to date of service in full

• Workers don’t handle or discuss rates on the job, please contact ICS with any questions

• First time/one time customers must pay with cash, Paypal, bank checks or money orders

• Commercial & residential clients can  pay with personal or business checks after the 1st visit.  Commercial clients will be billed on the 1st of every month, bi-weekly or weekly  after the 1st visit.

• We reserve the right to terminate services if we feel threatened or uncomfortable

•  Upon arrival of your home, we reserve the right to increase price if client has misinformed us. For example; John Doe informed us that his home requires medium cleaning but upon arrival it requires heavy. John Doe also informed us his home is small but it is actually large in size and has 2 levels instead of 1. We ask our customers to be as honest as possible, read our policies and provide accurate description of your home. Keep in mind, most of our estimates are done via phone. Although 98% percentage accurate, there will be that 2% who provides inaccurate information to us.  Definitions of level of cleaning are listed here:

  • Light Cleaning - light cleaning rates apply only to spaces that have been maintained by regular housekeeping and has 1 layer of dirt build up. 

  •  Medium Cleaning - medium cleaning rates apply only to spaces that has been maintained once per month or every couple of weeks and has 2 layers of dirt build up.

  •  Deep Cleaning - Deep cleaning rates apply only to spaces that have NOT been maintained by regular housekeeping and has 3-4 layers of dirt build up.

  • Heavy Duty Cleaning - heavy duty cleaning rates apply to spaces that have NOT been cleaned in years and has 4-6 layers of dirt build up.

• We reserve the right to discontinue service if payments are not met

• Clients must cancel within 24 hours of appointment date, please be considerate

• An invoice will be faxed or emailed Residential Clients who are requesting our services regularly. Payments must be received on date of service  and no later than. Services will be discontinued immediately if not met

• There is a $25 charge attached to checks that are returned as a result of the payer's account having insufficient funds

• Monies spent to purchase cleaning supplies after the 1^st visit will be stored in your home by ICS and must be reimbursed 100% percent (receipt (s) will be provided).

• Clients must secure their animals in a safe area away from our staff. Most of our staff are dog and cat friendly however, aggressive dogs and cats must be locked away.

• Important valuables such as jewelry, credit cards, check books, important documents, money etc., must be securely locked before our staff arrives. We will not clean rooms with substantial amount of valuables

• We do not accept extra keys to your home unless you have been a client for an extended period of time where trust is established. Someone must be present to let our staff in and must return to lock their doors if it doesn’t shut automatically

• We are professionals and expect professionalism, we do not tolerate sexual harassment on the job in any shape or form.

• Clients who provide inaccurate information or details about job spec. will result in partial refund.  We will deduct cleaner's time, Paypal transaction's fee and Paypal refund fee. Please provide detail information to avoid any confusion.

9a) CUSTOMER SATISFACTION/PAYMENT & REFUND POLICIES:

Payments made online prior to service are fully refundable. If payment is not met on date of service the clients will be responsible for any and all legal expenses incurred by Ideal Cleaning Services to collect payment. Clients are allowed 10 days grace period to pay in full after the due date and no later. After the due date residential clients will be subjected to 2.50 % late fee every 14 days and commercial clients 5% every 30 days.   Clients must clearly state service specifications prior to service date to ICS (see service list & our policies). It’s the client’s responsibility to review services performed after the job has been completed.  Regardless if we meet the client’s expectations, the price agreed upon must be paid in full.  We gladly offer return visits for unsatisfied clients within 24-72 hours but we do not refund payment once service has been performed. Please read our service list, policies and clearly state services being requested so there are no misunderstandings or assumptions made by either party.