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FAQ
Where are you located and what areas does ICS serves?[Office: New York, New York 10018, Email: info@idealcleaningservices.net We service Brooklyn, Queens, New York, Long Island, Bronx, New Jersey, Westchester areas, Upstate and Staten Island. Restrictions apply to Long Island and Staten Island] Back to TopWhat are the rates and services offered?[Click here to access our rates page and here to view services] Back to TopWhat's the differences between 1st initial cleaning, general/deep cleaning?[Initial Cleaning (Deep Cleaning) 1 or more cleaners The 1st initial cleaning is higher in price because it takes 3-8 hours depending on the size & and amount of work required. Maintenance cleaning thereafter demands less work. Residential/Home Cleaning Level Tiers (L1 to L5) L1 - Light Cleaning – The light cleaning rate applies only to spaces which have been maintained by regular housekeeping and has 1 layer of dirt build up. L2 - Medium Cleaning - The medium cleaning rate applies only to spaces which have been maintained every couple of weeks or at least once per month and has 2 layers of dirt build up. L3- Deep Cleaning - The deep cleaning rate applies only to spaces which have NOT been maintained by regular housekeeping and has 3-4 layers of dirt build up. L4 - Heavy Cleaning – The heavy cleaning rate applies to spaces which have NOT been cleaned in months and has 4-6 layers of dirt build up. L5 – Heavy duty – The heavy duty cleaning rate applies to areas that have massive amounts of dirt and have not been cleaned in years. Back to TopWhat are the services not offered by ICS?[ We do not iron clothes. Back to TopWho provides the cleaning supplies?[We provide cleaning supplies for the 1st time cleaning or ongoing if required. Back to TopCan I prepay for service in advance, if so, is there a discount?[Yes, you can prepay 6 months in advance] Back to TopWill I have the same cleaning person? [Yes, you will have the same cleaning professional for each cleaning visit. We know how important it is to have the same person clean, however sometimes he or she may not be available due to family emergency, sick days, etc. ] Will I need to sign a contract? No, you are not required to sign a contract. Please note, if you are away while cleaning is being performed it's recommended to request the cleaner to call you 30-60 minutes prior to completion of job. However, if you are not satisfied we will return within 24-72 hours or your next cleaning date to clean the areas you are dissatisfied with. How do I pay for my cleaning Services? We accept all major credit cards via phone or Paypal payment using any major credit card, please click here. How many people will be cleaning my house? 1 or more workers. Must I be home when you clean? No, the following options are available: 1. Leave key copies with your door man, super, friend or neighbor 2. Mail key copies to our office 3. Drop off key copies to our office What should I do if my something is broken by a house cleaner? Call us immediately at 347-492-0075 and follow protocol listed here. Resolution Department: We are here to assist with any complaints, should you need to file a claim and request a return visit please follow protocol listed below:
1. Call 347-492-0075 option 104 2. Form will be emailed or faxed to you 3. Allow 1 to 3 day for us to resolve the matter What if I have pets? Do I have to secure them during cleaning? Most of our workers are dog and cat friendly however, we advise that you inform us of your pet (s) prior to our arrival. We are dog and cat friendly other pets must be locked away. This also applies to aggressive cats and dogs. Birds, rabbits, fish, etc. are more than welcome! What preparation is necessary for the cleaning team or person to complete their task? We ask that you remove any extraneous items such as books, clothes, laundry, pans, pots, etc. before we arrive this will make our job much easier. If your freezer needs to be cleaned we ask that you unplug your fridge the night before and if your stove needs to be cleaned please spray with oven cleaner the night before. Supplies such as a mop, bucket, a broom, a dust pan, paper towels, and scotch brite sponges must be available to us. Are you carry WC, Insurance, Bonded & Trained, WC? Yes, we have carry workers comp, insurance, bonded and fully trained. |
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